Returns & Exchanges
Refunds and Exchanges
Can I return or exchange a product that hasn't been opened?
Yes, to return an unopened or unwanted product you will be charged a 10% restocking fee and you will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send us an email at .
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached
- Why you want to return the product
- Product SKU (on packing slip), and/or product description. (UPC number can also help)
Can I return or exchange a product that I've already opened?
Yes, if the product is defective or damaged and no more than one serving is consumed. For these types of products you can initiate the return process by visiting our Contact Us page or sending us an email at support@fitsupplements.ca. A restocking Fee and Return Shipping is required.
Be sure to include the following in your inquiry:
- Order number
- Email address used to order
- A phone number where you can be reached
- Why you want to return the product
- Product SKU (on packing slip), and/or product description. (UPC number can also help)
Do you charge a re-stocking fee for returns?
There is a 10% restocking fee in the event that product is returned to us that is not damaged or defective.
How long do refunds take?
Refunds take anywhere from 3 to 5 business days after the product is returned and restocked in our warehouse. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.